In a crowded utilities market the customer experience is everything
The modern utility consumer has higher customer service expectations than ever before. How can providers meet these expectations while controlling...
For the first time in history, there are four distinct generations within a changing workforce population: Baby Boomers, Generation X, Millennials, and the emerging Generation Z. This means that businesses face a unique mix of generations that all expect, understand and thrive using different working styles.
In order to engender a culture of positive engagement and sustainable productivity you need to be in a position to cater for the distinct needs of these four generations.
Ricoh believes that companies should focus on updating their technology systems, business processes and ways of working to help multi-generational workforces flourish.
In this section, you will find industry research, insights and views from Ricoh’s leading subject matter experts, along with case studies and articles that identify and address the current and emerging issues relating to the changing workforce.
The modern utility consumer has higher customer service expectations than ever before. How can providers meet these expectations while controlling...
Predicting the future is always a risky business. But it seems particularly perilous as we leave 2018 and venture into...
It is not news that the UK has a productivity problem. Whilst this trend has global relevance, the UK has...
Despite declining unemployment levels, the UK is currently experiencing a productivity slump that threatens the UK’s place among the world’s...
The Apprenticeship Levy is a government policy that provides funding for apprenticeships and lifelong learning. Businesses with a pay bill...
Wide-format printing is evolving and offering an array of opportunities for print companies, from large wall mounts and films for...
Over the last 20 years, there has been a movement, primarily driven out of Silicon Valley, to make the workplace...
Agile and flexible working policies are becoming more commonplace. But in order to properly apply these principles, you need to...
Windows Server 2008 R2 end of support is set for January 14th 2020. SQL Server 2008 R2 is set for July...
Looking to add value to print jobs and avoid direct cost comparisons with other print providers? Read this guide to...