Future-facing customer service is the answer for struggling utilities providers
The bankruptcy of Economy Energy is the ninth case of its kind in a year. Small, low-cost energy suppliers are...
21
Jan
12
Dec
In a crowded utilities market the customer experience is everything
The modern utility consumer has higher customer service expectations than ever before. How can providers meet these expectations while controlling...
31
Jul
Don’t get caught out – prepare early for the EU’s 2020 Energy Strategy
The UK’s utility and energy sector is under tremendous pressure as it grapples to fully understand and implement the changes...
